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Faster refunds mean happy customers Refunds do not need to take 7-10 days


instant refunds

for online orders, COD orders and deposits with our advanced refund solutions.

Partial or full refunds

Do partial or full refunds

Initiate refunds from Dashboard or via API

Initiate refunds from Dashboard or via API

Save payment gateway charges on canceled orders with Pre-auth

Save payment gateway charges on canceled orders with Pre-auth.

Making refunds faster for brands people love

  • furlenco
  • nykaa
  • clubfactory
  • titaneyeplus
  • 15000+

Do your

customer refunds

take more than 3 working days?

With Cashfree do COD order refunds and payment gateway refunds. Gain customer trust, enhance user experience and increase customer retention.

Scroll down to learn more about
our refund solutions.

  • 1) instant refunds

  • 2) cash on delivery - COD refunds

  • 3) card pre-authorization

customer refund

Instant Refunds

Enable instant refunds on Cashfree payment gateway and do refunds to the original payment source instantly.

Connect with ERP

Integrate simple

refund API

with your internal product and do instant refunds.

Advanced tracking and analytics

Get real-time tracking of the processing speed and the status of the initiated refund.

  • Net banking

    Net Banking

  • UPI


  • cards


  • paytm


  • amazon


COD orders refunds

Integrate to do Cash On Delivery orders refunds.

Shopify & Magento

You can use Shopify or Magento refund flow or use Cashfree dashboard for integrated refunds.

Other Payment Gateways

Integrate with Cashfree instant Refund API to send payment details, and track the real-time status of refunds with Cashfree Dashboard.

Ideal For

  • Travel & hospitality-online booking

    Travel & hospitality
    -online booking

  • E-Commerce


  • Hyper-Local


  • Events and shows booking

    Events and
    shows booking

Case Study

Nykaa store
Nykaa logo

Nykaa uses Cashfree to send speedy refunds to customers. Once the customer requests a refund, operations team reviews it and money is transfered instantly to customer's account.

Cash on Delivery Order Refunds

The biggest problem with COD order refunds is the unavailability of payment details. We solved it with Cashgram.

  • 1) create a cashgram link and notify the user via email, WhatsApp or SMS.

  • 2) the user enters her bank account/UPI ID/Paytm no. /Debit card or Amazon Wallet id

  • 3) user receives a refund amount to the preferred account.

Use the Dashboard or API.

Know More
cash on delivery refund
Cards Pre-authorization

Cards Pre-authorization

What’s better than instant refunds? Not having to refund at all.

When your customer places an order, you can temporarily block some amount of funds on her card using Pre-authorization. If the order is modified or is canceled within a specific time frame (typically 7-9 days), you can mark the transaction void and the block is lifted.

Pre Authorisation Flow

  • customer makes payment

  • payment gateway holds the money for 7-9 days

  • customer request refunds

  • transaction gets void, refund gets intiated

Know More

Preauthorization benefits
to businesses

  • Book now, pay later with guaranteed payments

    Book now, pay later with guaranteed payments

  • Improved customer experience

    Improved customer experience -- no upfront debit on purchase and instant refund on marking transaction void

  • No payment gateway transaction cost (TDR) on cancelled orders

    No payment gateway transaction cost (TDR) on cancelled orders.

  • Achieve better operational efficiency

    Achieve better operational efficiency - no more refund requests entry in the system and manual refunds.

Ixigo gives the unique advantage of refund in
case preferred berth is not allotted, thanks to
the Pre-authorization feature.

Know More
ixigo testimonial


Refunds will be instant to payments made via debit cards, wallets & UPI. However, refunds to certain credit cards can take a day.

No, refund once processed can not be reversed. In the case of card payments, a chargeback can, however be filed.

Yes. But, merchants using other payment gateways and sending payment details need to be PCI DSS compliant.

Yes, instant refunds can be done for international payments.

Yes, instant refunds can be done directly to any Indian bank account.

Yes, instant refunds can be done directly to Phonepe, Amazon Pay & Paytm wallet.

Yes, instant refunds can be done directly to all UPI IDs.